Customer Success Manager (m/f/d)

Your career at Sitejet

At Sitejet, we're transforming website design. We're building a platform that replaces the complex, difficult process most designers know with a lightning-fast builder, intuitive automation, and built-in client management system. We're making client sites easier to design than ever before. We have an exciting and challenging journey up ahead, and we're looking for motivated, creative, and driven applicants ready to help us revolutionize this decades-old industry.

You've come to the right place if you're thrilled to work in a growth-driven startup and will be a perfect fit for our fun, dedicated team!

Job Description

We're looking for an empathetic, service-oriented and software expert Customer Success Manager to work out of our Berlin office.

What you'll do

  • Work with web designers and design agencies, do their onboarding, and support them in using our software successfully
  • Give our customers your ear on the phone, email and chat with them via Slack and HelpScout, and help them in different areas
  • Keep open lines of communication with the project management, engineering, and account management team to stay in tune with new features, and to pass on customer feedback to optimize our software
  • Communicate with our customers and community effectively and sustainably to build up a long-term partnership
  • Push your personal development and improve your technical, communication, and project management skills with our wealth of experience

Who we're looking for

  • Initial work experience in customer success management or technical support, ideally in a software company
  • High level of enthusiasm for customer orientation and satisfaction
  • Empathetic and calm personality, so you stay on top of things in every situation
  • Able to express yourself well and can help to translate technical jargon for our customers
  • A background in or passion for web design would be excellent
  • Able to speak, write, and read English and German at a native level

What we offer

  • A content management system which makes designing websites extremely creative and inspires our customers and ourselves every day
  • The opportunity to take part in building a new department
  • You will have the chance actively shape the new business and create something truly meaningful—for our customers and yourself
  • Our “we can do it” mindset coupled with our start-up style atmosphere allows us to pursue an agile approach and to offer an innovation-friendly workplace
  • A highly motivated and collegial team, which stands by your side with advice and action
  • Regular coaching and a high appreciation of your work
  • Prime office location—in the heart of Berlin, where coffee, fruits, and other extras await you

You'll give our customers a voice.

Peggy, Head of Customer Success & Partner Management

Job Position:
Customer Success Manager (m/f/d)

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Are you ready?

For the next step in your career? Do you want to be challenged and supported?
Then you've come to the right place! Become a part of Sitejet and enrich us with your personality and skills. Together we want to achieve great things!

Get in Touch

Drop us a message and come along for a coffee!

It's awesome when applicants become colleagues. Come join us! 


Senior Talent Acquisition Manager

+49 (0)176 - 40 49 12 38

We want to achieve great things - how about you?

We're looking forward to receiving your application.