Working Student Customer Success (m/f/d)

Your career at Sitejet

At Sitejet, we're transforming website design. We're building a platform that replaces the complex, difficult process most designers know with a lightning-fast builder, intuitive automation, and built-in client management system. We're making client sites easier to design than ever before. We have an exciting and challenging journey up ahead, and we're looking for motivated, creative, and driven applicants ready to help us revolutionize this decades-old industry.


You've come to the right place if you're thrilled to work in a growth-driven startup and will be a perfect fit for our fun, dedicated team!

Job Description

We're looking for an empathetic, service-oriented and software expert Customer Success Manager to work out of our Berlin office.

What you'll do

  • You are our support ticket hero and handle the requests of our international Sitejet users via email and chat 
  • You ensure a high level of customer satisfaction by identifying customer needs, being solution-oriented, and always keeping our quality standards in mind
  • You support us with the creation of our help articles and in expanding our internal knowledge base
  • You test Sitejet, finding issues and helping to solve them in cooperation with our IT department and web designers
  • You show initiative and share your cool ideas to make Sitejet even better  

Who we're looking for

  • You are studying media design, media informatics, computer science or something similar in the field of technology
  • You have a high affinity for technology and can quickly put yourself in our customers' shoes
  • You have a high level of customer orientation and see eye-to-eye with them in every situation
  • You have a structured way of working and have already gained experience with Wordpress, JIRA, or Helpscout
  • Knowledge of CSS or other programming languages is an advantage
  • You are fluent in spoken and written English and have a good level of German

What we offer

  • A content management system which makes designing websites extremely creative and inspires our customers and ourselves every day
  • The opportunity to take part in building a new department
  • You will have the chance actively shape the new business and create something truly meaningful—for our customers and yourself
  • Our “we can do it” mindset coupled with our start-up style atmosphere allows us to pursue an agile approach and to offer an innovation-friendly workplace
  • A highly motivated and collegial team, which stands by your side with advice and action
  • Regular coaching and a high appreciation of your work
  • Prime office location—in the heart of Berlin, where coffee, fruits, and other extras await you

You'll give our customers a voice.

Peggy, Head of Customer Success & Partner Management

Job Position:
Working Student Customer Success (m/f/d)

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Are you ready?

For the next step in your career? Do you want to be challenged and supported?
Then you've come to the right place! Become a part of Sitejet and enrich us with your personality and skills. Together we want to achieve great things!

Get in Touch

Drop us a message and come along for a coffee!

It's awesome when applicants become colleagues. Come join us! 

Anna-Lena

Senior Talent Acquisition Manager

+49 (0)176 - 40 49 12 38

anna-lena.glismann@sitejet.io

We want to achieve great things - how about you?

We're looking forward to receiving your application.

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